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Welcome to
DialResults!
Thank you for visiting our site. Stay a while.
 
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is not only to provide you with a solution for your contact center software needs but also your phone system or pbx, voip dialer, predictive dialers and telephony services that will not only meet your firm's specific calling environment, but will help you stay ahead of your competition.
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to emerging technology is aggressive which enables us to deliver strong results. Whether you're in need of custom integration or a state-of-the-art predictive dialer and call center solution, DialResults Corp is the right business partner for you.
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Contact Us
480.359.7920
sales@dialresults.com
 

Find Out How DialResults
Differs from Other Systems

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The Face of the Call Center Industry
is Changing - Read more...
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The DialResults Differencehosted call center, hosted call center software, hosted call centre, hosted dialer, hosted predictive dialer, ip dialer, predictive dialers, predictive dialer, voip dialer, voip predictive dialerhosted call center, hosted call center software, hosted call centre (yes its spelled the way I want), hosted dialer, hosted predictive dialer, ip dialer, predictive dialers, predictive dialer, voip dialer, voip predictive dialer
DialResults has been offering Call Center Solutions since 1997. Headquartered in Mesa, Arizona, DialResults develops and sells contact center solutions throughout North America and together with its partners markets and sells CTI solutions in India, Pakistan, the Middle Eastern Regions and Central America.

Converged Communication Center is DialResult's flagship product. It is a scalable and pluggable communication platform, incorporating Predictive Dialing, IVR, ACD, Digital Call Recording, VoIP, Hosting and Analytics for designing and managing today's modern call centers with a seamlessly integrated solution. C2/3 is next generation software designed for today's advanced hardware.

The founders of DialResults observed a reoccurring trend in the call center industry... unstable software and the tendency of customer support to falter or fail entirely after the sale was made. In response to this observation, these seasoned call center professionals dedicated themselves to developing a predictive dialer product firmly rooted in leading-edge technological advances and backed by solid customer support. The result was the intuitive C2/3 Converged Communication Center.

Since 1997, DialResults has offered professionals in the call center industry advanced, leading-edge hosted predictive dialer technology, auto dialer technology, power dialers and predictive dialing solutions. Offering education, products and support services, DialResults C3 Converged Communication Center systems provide solutions suited to any predictive dialing environment in any type or size of call center. Companies specializing in marketing, business and financial services, mortgage, fund raising, collections, appointment setting and home improvements are among the many using DialResults solutions for their call center needs. No matter what type of operation your firm specializes in, DialResults C2/3 offers a predictive dialing solution suited to your company's needs, size and character. At DialResults, we pride ourselves on our decades of combined experience in all aspects of the call center industry. We are confident that we can offer you predictive dialing products, tools, information and services that are perfectly suited to your needs and unmatched by any of our competitors.

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Converged Communication Center C2/3 Technology
Today's fast paced market moves so fast that the wrong telephony equipment can be outdated in months. DialResults® C3 Web enabled Predictive Dialer solutions enables you to understand your computer telephony technology while utilizing cutting-edge automatic dialer software that fits within your budget.

Customized to fit you
The top-quality, open architecture of our call center software and computer telephony allows you to access your business requirements and customize your application to fit your unique requirements.

The C2/3 solution consists of eight major software components or services: Database Communication Services, Campaign Services, Agent Services, Business Intelligence Services, Call Control Services, Telephony Services, Administrative Console, and Agent Console. Each service can be located on the same server, each on its own server, or any combination in between. Inter-module communication uses a lightweight chunky network protocol. This ensures minimal network communication for maximum scalability. All components are written in C# .NET or C++ .NET. The performance and power of these languages gives the product its reliability and ease of support. - more -

The C2/3 Administrative Console provides the one-stop-shop for all the user interfaces required to administrate, configure, and monitor the system. Via intuitive and familiar interfaces the Administrative Console gives the management of the call center the power to view live statistics, generate reports, optimize system configuration, monitor agents, and administrate campaigns and call lists. Through configurable user-levels the administrative console provides different interfaces appropriate to administrators, supervisors, and technical support staff.

C2/3's Agent Console provides a lightweight shell interface for all agent operations. The Agent Console can be run in various modes for changing environments for being a toolbar for the telephony controls, to being a host for web-based scripts, to containing a custom application for powerful scripting applications. The agent consoles modularity from the agent server allows for pluggable third-party agent applications to be easily integrated into the C2/3 system.

Manual Dialing is no longer competitive or even sufficient. Companies who intend to establish market presence and long-term survival have recognized that the move to predictive dialing is inevitable. DialResults provides you the tools can maximize the benefits of today's market with an eye towards tomorrow's.

Targeted Solutions
Our predictive dialer increases your online productivity, including data capture, targeting, marketing and scripting information to ensure optimum success in your calling environment. We keep you ahead in a competitive marketplace and technology-sensitive era with call center software and automatic dialer software.

Why DialResults?
The face of the call center industry is changing. Learn more on how we drive the technology.



 
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Copyright © DialResults.com, 2014
Copyright © DialResults, 2014
About Us  | Links  | Support  | Contacts  | Careers  | Partners
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