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Converged Communication Center

Converged Communications Center Solution

A Cost-Effective, Comprehensive Contact Center Solution

• Optimize Resource Management
• Increase Service Profitability
• Improve Customer Loyalty

DialResults® C3 Converged Communication Center is a powerful and affordable communication solution for designing and managing a growing contact center, enhancing the customer experience, and improving agent productivity.

C3 encompasses the broad functionality required by next-generation contact centers, including the ability to handle customer contacts in any media (voice calls, voice mail, e-mail, web integration, collaboration, and fax) and at the same time, facilitating fully-integrated routing, monitoring, recording, reporting and administration for all customer interaction activities.

C3 embraces an open architecture, specifically designed for the rapidly changing needs of today's contact centers. It is an intuitive, easy to use, turn-key solution and can be customized to meet the specific needs of any contact center. With C3, you don't change the way you do business to fit the system. Rather C3 can easily accommodate your business style. In addition, as technology evolves, you will have a system that can integrate with the latest state-of-the-art hardware and software.

By fully integrating key contact center components into a single system, C3 lets you concentrate on your business instead of your technology integration challenges.

• Eliminates Complex Multi-Vendor Integration
• Enables Easy, Remote System Management
• Empowers Distributed Call Centers via VoIP

Our unique and comprehensive out-of-the-box solution provides a scaleable, flexible, and integrated infrastructure, delivering feature-rich solutions that are migration-friendly and Internet-ready.

 

 

Converged Communication Center Solution
A Cost-Effective, Comprehensive CCS
Features
Interactive Voice Response (IVR)
Workstation Consoles
System Architecture

Federal Trade Commission's Telemarketing Sales Rule
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Copyright © DialResults.com, 2014
Copyright © DialResults, 2014
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