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Multi-Media Features

DialResults® Multi-Media Contact Center Solution Features

• Seamless Predictive or Power Dialing
• Interactive Voice Response (IVR)
• Automatic Call Distribution (ACD with Intelligent Routing
• Dynamic Call Blending
• Intelligent Call Answering (Screen Pop)
• Call Transfer
• Call and Agent Reporting
• Call Recording, Monitoring, Coaching and Conferencing and Text    Messaging
• PC-Base Telephony
• Agent Scripting
• Multiple Simultaneous Campaigns
• Database Integration
• Broadcast Voice Messaging
• Graphical, Highly Visual Interface
• Remote Agent Log-On
• Music or Message On Hold
• Voice Messaging
• Integrated Fax
• Windows 2008
• FTC Compliant

 

 

 

Multi-Media Contact Center Solution
Features
Feature Rich Solution
Full Contact Center Solution
Workstation Consoles
System Architecture

Federal Trade Commission's Telemarketing Sales Rule
more info
Copyright © DialResults.com, 2014
Copyright © DialResults, 2014
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Predictive Dialer   |  Agent Monitoring/Coaching/Digital Call Recording
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