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Converged Communication Center

Converged Communications Center Solution

In today's competitive contact center environment, you need to select the best Computer Telephony (CT) solutions available. DialResults® Computer CT Server is a complete blended inbound and outbound Converged Communication Center Solution, providing sophisticated tools for companies looking to offer the highest level of customer relationship management and employ the most productive agents. Our solution is fully compliant with FTC regulations and was built with the rapidly changing needs of today's contact center in mind.

At DialResults® we marry the convergence of voice and data into a multi-media contact center solution providing seamless integration with phone, fax, web, and e-mail contacts, Microsoft CRM and other CRM solutions, and customer data. The information is then distributed to the appropriate contact center agents, managing these interactions to their completion.

Our solution includes:

• Predictive or Power Dialing
• Interactive Voice Response (IRV) and Automatic Call Distribution (ACD)
• Skills-Based Routing of calls
• Robust Scripting Tool
• Agent Monitoring and Coaching
• Real Time Graphical Reports
• Simple to use, graphical interface
• Flexible and scaleable
• Integrates with top applications and grows with you
• And, more!

DialResults® provides your company with the best tools available so that you can provide the highest level of customer support and in today's competitive business environment it makes sense to select the best. Experience the proven difference with technology from DialResults®, where communication and technology converge. Call us today at 888.838.7551 or visit our website at www.dialresults.com to request product information, schedule a solution demonstration or to speak with a solution consultant.

 

 

Converged Communication Center Solution
Complete inbound/outbound solution
Features
Full Contact Center Solution
Workstation Consoles
System Architecture

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Copyright © DialResults.com, 2014
Copyright © DialResults, 2014
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Predictive Dialer   |  Agent Monitoring/Coaching/Digital Call Recording
PBX     |    ACD     |    VoIP     |    IVR     |    Reporting