Your Outbound Call Center Can Become a Full-Function Blended
Call Center

Many outbound call centers have found it useful to be able to support inbound calls as well as outbound calls. DialResults® provides a full range of optional modular inbound features that allow for the highest levels of customer service. So even if you do not have the need for these features today, it is comforting to know that if you need them tomorrow your investment will not have been wasted. DialResults® will be there with you as your needs change and as you grow. The following are some of the optional, modular, inbound features:

Interactive Voice Response (IVR) lets contacts use their touch-tone telephone to find the information they need and avoid waiting in call queues. Fewer agents are therefore required.

Automatic Call Distribution (ACD) with Intelligent Routing (using DNIS, ANI and DTMF) checks a database and routes calls to the agents most skilled at meeting a particular need, increasing efficiency and customer satisfaction.

Dynamic Call Blending passes both inbound and outbound calls to agents, significantly increasing agent productivity

Powerful Web and E-Mail Support Features To Make Yours a Multi-Media Contact Center

Another optional feature set of DialResults® is its ability to work in conjunction with most web support software packages if you ever need to support your website in the future. We will recommend the solution
that best supports your web site. Some of the features available are: