Predictive Dialing Solution
C3 Predictive dialer is the definition
of today's modern full-function predictive
dialing system. Using
state-of-the-art Aculab telephony boards,
and with years of continuous improvements
its dialing engine, DialResults® has
perfected the art and science of predictive
DialResults® C3 Predictive
Dialer flawlessly dials out and screens
out answering machines, busy signals, disconnected
numbers and no-answers, and effectively
"predicts" when a live contact
will be reached and when an agent will be
available. Thus, it enables agents
to speak with live customers and prospects
almost continuously, significantly increasing
productivity. Its features include agent scripting
and data collection, contact management controls,
advanced statistics and on the fly reporting.
Multiple campaigns, agents and dialing lists may
all be loaded at once allowing your call center to
act as a hub for all of your outbound and inbound
business and marketing processes.
On the fly configuration and full time recording
allow you to easily monitor your call center and
quickly adapt to maximize your efficiency.
Many other features are included and can be used
in either a hosted or on premise model.
was built with the rapidly changing needs
of today's modern call center in mind.
It is an ideal "out of the box"
solution and, with its open architecture
design, can be customized to the very specific
needs of any call center. With C3,
you never need to change the way you do
things to fit a system. Rather, the system
can easily accommodate your business. In
addition, as technology changes, you will
always have a system that can integrate
with the latest state-of-the-art hardware
DialResults® gives your
company the tools it needs to provide the
highest levels of outbound calling:
Practically imperceptible delay between
customer answer and agent connect
Solid, stable hardware and software to keep
you running 24/7
Modern features like real time stats and reports, call
recording with advanced search, Live monitoring and coaching of agents, Agent Scripting, Data pop and CRCM Integrations, Blended Inbound/Outbound ACD, Queuing and IVR Capability, Agents and Supervisors can work from anywhere in the world, Simple and easy to use interface for both agents and supervisor, Custom Call Outcomes with Advanced Callback Management, Dedicated 24X7 Award Winning Support and Managed Services.
Simple to use, graphical interface
Flexible and scalable to integrate with
top applications and grow with you
Our VOIP Dialer Backbone allows for agents
and managers to work from anywhere in world with internet
Looking for a predictive
dialer with big-time features, a reasonable
price tag, simple user interface, and the
ability to be upgraded to a blended call
center solution? Look no further. You've
found DialResults® and C3.