Home Sitemap Contacts
Scriptbuilder

DialResults® Scriptbuilder Version 7 sets the standard for contact center scripting tools.

The latest release of DialResults® Scriptbuilder Version 7 sets the standard in contact center script creation tools. The robust HTML based editor allows for rich formatting in all aspects of an agent script, but the real power is found in the customizable script buttons. Each script button is configurable to provide any number of call center operations and real-time data-driven navigation. From hanging up the call, starting and stopping call-recording, and placing a call to a third party or navigating to the next script page based on agent-entered data, the DialResults® Scriptbuilder gives the call center professional powerful flexibility in customizing scripts for their target market.

 
The DialResults® Scriptbuilder displays run-time calculations for agent viewing and script navigation. If the next script section read by the agent is determined by financial calculations, area code, time zone, state, or any other calculable data, the DialResults® Scriptbuilder provides the easy-to-use means to author powerful scripts. The DialResults® Scriptbuilder "Custom Integrations" provides the functionality that takes script building beyond the ordinary. Whether the function is faxing, emailing, populating a third-party database or whatever the imagination can conceive, the DialResults® Scriptbuilder provides the necessary framework to customize scripts to any business need.
Click for larger image
 

The DialResults® Scriptbuilder "Custom Integrations" provides the functionality that takes script building beyond the ordinary.


Federal Trade Commission's Telemarketing Sales Rule
more info
Copyright © DialResults.com, 2014
Copyright © DialResults, 2014
About Us  | Links  | Support  | Contacts  | Careers  | Partners
Predictive Dialer   |  Agent Monitoring/Coaching/Digital Call Recording
PBX     |    ACD     |    VoIP     |    IVR     |    Reporting