Flexibility – Fits Your Unique Communications Needs

Flexible Call Handling <top>
TelePCX provides flexible call handling, call routing and call management to handle calls for almost any situation. An incoming call can be answered by an operator, Auto Attendant or directly routed to an Interactive Voice Response (IVR) answer sequence. Call Management allows users to set functions such as Call Screening or Call Waiting. Users can route calls to a designated number through Call Forward, Message Notification or One Number Follow Me. Auto-least-cost-routing sends outbound calls via the cheapest telephone company service using predefined routing data in the TelePCX server. TelePCX allows you to handle calls as your business and employees require with ease and flexibility.

Self-Manageable <top>
TelePCX provides you with a GUI-based "configure & tool" function that allows you to easily set up and self manage the system. For the first time ever, you can maintain your company's telephone system efficiently and economically.

Affordable Computer Telephony (CT) Applications <top>
It is no longer cost prohibitive for small to medium sized businesses to implement Customer Relationship Management and provide responsive/interactive customer service. TelePCX is a One-Box communication platform that can be expanded and customized for integrated computer telephony applications. Applications like Virtual Extension, Office Hoteling and Secretarial Service provide the mobility, manageability, flexibility, and expandability for business communications.

Full spectrum of Hardware Extends Functionality <top>
TelePCX provides interface options for VoIP, T1/E1/PRI/BRI and Analog trunk lines within the same system. By adding PBX cards, you can upgrade your PBX from an analog 4-trunk/8-extension system to a 238-trunk/616 extension system with the combination of various telephone interfaces mentioned above.

The smart infrastructure of TelePCX allows inter-communication between different types of interfaces (Trunk, Extension and VoIP port). This facilitates a unique Multi-location architecture, WorkAnywhere and Conferences through VoIP capabilities.

VoIP Integration – Employees Work under One Dial Plan <top>

Inter-branch communications are no longer hindered by costly Centrex or tie trunk systems. Tele-PCX, with its integrated VoIP functions, allows for boundary free communication between headquarters and all remote offices: The PBX systems in different locations work as a single server with all employees connected under one dial plan.

Toll Savings with IP Telephony <top>
TelePCX uses an intelligent IP Telephony Gateway to create a virtual voice intranet and support least cost routing through IP telephony functionality. For example, a PBX extension in New York can make a local call to a business in Singapore through the Internet-connected PBX in the Singapore office.

Multi-Location PBX through WAN/Internet <top>
The Multi-location PBX architecture allows the PBXs in different branch offices to work like a single PBX. By grouping the extensions, communications between distant branches are just as simple as those in the same office.

WorkAnywhere for Work-At-Home Employees <top>
The cost-effective & efficient WorkAnywhere solutions link the remote VoIP device (IP-Phone or Soft-Phone) and the TelePCX system through the Internet by DSL/Cable modem. The IP-extensions are provided with the same features used in the main office.